Support

Get in touch

Email us at support@yask.co and a human will get back to you within one business day. Tell us what you were doing when the problem happened and which device you're on — it gets you a useful answer faster.

What Yask is

Yask is a field operations tool for retail teams. Employees capture what they see on the floor — by text, voice, or photo — and Yask turns those observations into tracked tasks assigned to the right person.

The app is used by teams whose organization already has a Yask workspace, so access is by invitation. If you downloaded the app and don't have an invitation yet, email us and we'll point you in the right direction.

Signing in

Yask has no passwords. Enter your work email and we'll send you a one-time code to sign in with. If the code doesn't arrive, check your spam folder first, then email us — codes expire, so request a fresh one rather than reusing an old message.

Deleting your Yask account

You can delete your Yask account at any time from inside the app: open the side menu, tap your avatar, then Settings → Delete account. You'll be asked to confirm, and the deletion happens immediately — there's no waiting period and no separate step to complete elsewhere.

Deleting is permanent and cannot be undone. It is a full deletion, not a temporary deactivation: your sign-in credentials and session are destroyed, and your name, email address, and profile are erased. So is the personal data tied to you — push notification registrations, saved assistant memories, the locations and job roles you were assigned to, your task subscriptions, and your notification history.

Yask is a workplace tool, and the tasks, comments, and photos created in it are your organization's business records rather than personal content — much like messages in a company chat tool or tickets in a work tracker. Those records stay with your organization so your colleagues' work isn't disrupted, but they are permanently disassociated from you: once your account is deleted, nothing in the app identifies you as their author. If you need anything else removed as well, email us before you delete and we'll work with your organization's administrator to sort it out.

One exception: if you're the last remaining owner of an organization that still has other members, promote another owner first — otherwise the workspace would be left with nobody able to manage it. If you're the only person left in the organization, no such step is needed and you can delete straight away.

Already uninstalled the app? You don't need to reinstall it. Email support@yask.co from the address on your account and we'll delete it for you.

Privacy and terms

See our Privacy Policy for what we collect and how it's handled, and our Terms of Service for the terms of use.

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